Replacement Requests

At Educational Insights, we have a Playful Promise that guarantees 365 days of smiles and grins (for products purchased from or your money back.

If you need replacement parts or a full replacement for your toy or game, you can let us know in a few ways. Replacements can be ordered by calling our Customer Service team at 1-800-995-4436, between Monday - Friday 8:30 – 5pm CT. Alternatively, you can use the Contact Us form. 

If you'd like to contact us by email, please send an email to with the following information:

Phone Number:
Email Address:
Mailing Address:
Product name and/or SKU number:

*Please note that replacement parts are not available for all products including active and discontinued items.