FAQ -Educational Insights®
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Customer Service
FAQ - Frequently Asked Questions

Q. When will my order ship, and where can I check its status?
A
. In-stock items shipped via STANDARD UPS will generally ship within 4-6 business days of order placement. NEXT DAY and 2-DAY UPS shipped orders placed before 12p.m. CST on business days will generally ship the next business day. NEXT DAY and 2-DAY UPS orders placed on weekends ship the following Tuesday. Orders shipped outside the U.S., including U.S. military bases, require special processing that may add several days to the expected shipping date.

Using your Educational Insights Order Number you receive in your e-mail order confirmation, you can
track your order online. Please recognize that orders generally take 2-3 business days to show in our tracking system. Just because your order cannot be tracked online does not mean it hasn't shipped. You can always contact Educational Insights via our Contact Us Section. if you feel your order is unexpectedly delayed or if you have any questions.


Q. How can I tell if an item is on backorder, and when will it ship?
A.
Backorder status shows right above a product's name in the shopping cart ONLY if the item is on backorder, otherwise there is no status listed. The status displays in red and shows the expected shipping date.

Please note that backorder status is not real-time. Many times backordered items will ship even before the expected ship date. Backordered items you choose to order will be confirmed via a letter sent by e-mail or U.S. mail. This letter will provide specific detail regarding your backordered item(s).

Q. Does Educational Insights ship to destinations outside the United States?
A.
Educational Insights is able to ship outside the United States. However, the shipping charges for such orders are not available at the time of order placement. Customers placing orders for shipment outside the United States will be contacted by Educational Insights and informed of their shipping charges.

Many times these charges are quite high in relation to domestic shipping charges. Consumers can then decide at the time of contact if they would like Educational Insights to fill and ship the order. Educational Insights WILL NOT complete and ship an order outside the U.S. until the consumer responds that they are willing to accept the calculated shipping charges (except orders shipping to Canada).

Additionally, Educational Insights will often contact consumers with local Educational Insights retailers (if available) so that a consumer can find the most cost-efficient way of obtaining a Educational Insights product. As expected, shipments outside the United States required extra processing and will take longer to both ship and be received.

Please contact Educational Insights via our Contact Us Section. if you have specific questions about shipments outside the U.S.

Q. Can my order be shipped to a United States military base?
A.
Educational Insights is able to ship to U.S. military bases. However, such orders are shipped via U.S. mail, not UPS. Shipping and handling charges are based on the dollar amount of the order the same as Standard shipped UPS orders. Please refer to our shipping table for specific pricing.

It is important that consumers shipping orders to U.S. military bases include as much detail as possible as to the specific APO/FPO shipping address involved. Be advised that orders shipped to military bases require special processing and will take longer to both ship and be received.

Q. How much will it cost to ship my order?

A. Use our shipping table to obtain details on shipping and handling charges. Please remember that the charges outlined on the table apply only to orders shipped within the United States. Shipping and handling charges for orders shipped outside the U.S. are calculated on an individual order details. Educational Insights is not able to ship to PO Boxes.

Q. Will I be charged Sales Tax?
A.
Sales tax is applied for the following states (USA only):
AL, AR*, AZ, CA, CO*, CT*, DC*, FL*, GA*, IA, ID, IL, IN*, KS*, KY*, MA*, MD, ME, MI*, MN, MO*, NC*, ND*, NE*, NJ, NM*, NV*, NY*, OH, PA*, RI*, SC*, TN*, TX*, VA, VT, WA*, WI* and WV*.

States with an asterisk charge tax on shipping in addition to merchandise.
State sales tax subject to change.

Q. What is the policy on returning Educational Insights products?
A.
It's important to us that you are 100% satisfied with your purchase from Educational Insights. If you are not satisfied with your recent purchase, simply return it to us within 90 days of purchase in unopened or original condition (excludes clearance items) and we will gladly replace it or issue a full refund. The choice is yours.

To request a Return Authorization Number, call 1-888-800-7893. Then, send your package via UPS or insured Parcel Post to:

Educational Insights Direct Order Returns
380 N. Fairway Dr.
Vernon Hills, IL 60061

The customer is responsible for shipping costs of returned merchandise. If you have any questions, call Customer Service toll free at 1-888-800-7893.

Q. Where can I find product instructions?
A.
Instructions to many of our products are available online for printing in our Parents Place or Teachers Lounge sections. If you do not see a specific set of instructions, feel free to contact Educational Insights for further assistance.

Q. The product I purchased/received is defective. What do I do?
A
.
If you received a defective Educational Insights product purchased from a local store, please return the product to the store where it was purchased. They will be happy to assist you.

Q. Where can I learn more about becoming a Educational Insights retailer via a web site or retail store?
A
.
Please e-mail us via our Contact Us Section for a listing of appropriate company contact channels including dealer sales.

Q. Are there any restrictions with the special offers or promotions I receive through the catalog, email or online?
A
.
Yes, special offers and promotions due to have certain restrictions. Please see below for the flat shipping offer details:

$5.95 FLAT STANDARD SHIPPING RATE with $75 minimum purchase*
*Qualifying dollar amounts are based on order subtotal and do not include S/H charges or taxes. Offer applies to purchases made at www.LearningResources.com, by calling 1-888-800-7893 or by mailing in a complete order form. All orders must include the promo code to receive the $5.95 Flat Standard Shipping rate, which is valid only for Standard Delivery within the contiguous U.S. To receive offers containing promo code, a person must be a part of Educational Insights customer base or agree to receive promotional communications, by registering with Educational Insights and providing mailing or email address’ information. When ordering through our website, click through the email, promotional ad or enter the promo code in the promo code field at check out. The offer displays at checkout. This promotional offer may not be combined with any other offer or discount. If you would like to start receiving these offers, please click here (visitors will be redirected to the Email/Newsletter sign-up page)

Q. Does Educational Insights accept individual donation requests from not-for profit organizations?
A
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Due to the high volume of such requests that we receive, we simply do not have the resources to comply with all of them. We do, however, recognize the importance of being a charitable corporate citizen and, to that end, regularly donate to national charities that serve our core audiences - children, parents and teachers (these charities include United Way and other local charities). Through these national charities, our donations are able to reach the greatest number of children and teachers in need.